• A refund will be considered only if the request is made within 7 days of placing an order. (If the product is damaged, Duplicate or quantity varies).
• The return will be processed only if:
  1. It is determined that the product was not damaged while in your possession
  2. The product is not different from what was shipped to you
  3. The product is returned in original condition
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 48 hours of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• NOTE: If you have done online payment and you are cancelling the order without any proper reason, the payment gateway charge 3% plus GST will be deducted from your refund amount.
• It's your responsibility to take out the print of the manifest that Essential biosciences provides, while returning the product.

To request a refund, simply mail us at support@essentialbiosciences.com with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email/message after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed after the customer support team validates and analyses the issue, but it will only show in your bank account only when the product comes back to the hub. Once the refund is processed we will intimate you through EMAIL and SMS with the refund transaction details.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product reaches the premises will we refund your amount as decided.

NOTE: For a refund, the name of the customer must be the same as the registered(Essential biosciences) account name and bank account name, Customer must send a cheque photo or passbook photo for a refund with Aadhaar Card or PAN card.

For query mail us at support@essentialbiosciences.com

The seeds germination depends on the soil, atmosphere, fertilizers, watering, etc. Essential Biosciences never claims about seeds germination and harvesting and so a refund is not possible in seeds.

No Warranty on Live Plants as Growing, flowering, and fruiting are subject to So many climatic conditions like Air, Kind of soil, water, humidity, and temperature beyond our control.

Kindly note that a refund will be made only after a proper investigation of the whole scenario by our special team.

Essential Biosciences reserves the right to change or update the terms and conditions at any time with or without any prior notice. To make sure you are always updated on the terms and conditions, please review this website periodically.